Goods delivered from Candy Furniture should and are accompanied by an official invoice or delivery note. We allow the return of faulty items within 1-7 days from the day of delivery.
We won’t account for any damages done by third parties.
1. Introduction
At Candy Kenya, we want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return the items you have purchased. This returns & refunds policy sets out our conditions for accepting returns and issuing refunds for items purchased on Candy Furniture. It also sets out when we will not accept returns or issue refunds.
2. Return Period and Condition for Acceptance of Returns
Subject to the rules set out in this returns & refunds policy, Candy Furniture offers returns for most items within 1-7 days of delivery to our official store. We do not accept returns, for any reason whatsoever, after the return period has lapsed. This does not affect your legal rights against us. Common reasons for return of items purchased on Candy Furniture are listed below:
a) I changed my mind – (Goods once delivered as specified cannot be returned.)
b) Size is correct but doesn’t fit as expected – (You can switch the product but the money paid is non-refundable. Desks & tables only)
c) Item received broken or defective – (Only for goods delivered by our personnel/vehicle. We won’t account for any damages done by third parties.)
d) Item received with missing parts or accessories – (Only for goods delivered by our personnel/vehicle. We won’t account for any damages done by third parties.)
e) Wrong item/color/size/model – (We accept all product categories.)
Note: We do not accept returns for custom-made items/products.