At Candy Furniture, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
You may request a return for defective, incorrect items and change-of-mind purchases. You are eligible to request a return if:
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The product delivered is damaged, defective, or different from what you ordered.
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You wish to return a standard, non-customized item because you changed your mind or it does not fit your space.
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All return requests must be made within 7 days after delivery.
To Qualify for a Return:
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The item must be unused and uninstalled.
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The item must be in its original condition.
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The item must be returned with all original accessories, tags, and packaging.
Non-Returnable Items
The following items are not eligible for return:
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Products that have been used, assembled, or damaged by the customer.
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Customized or special-order furniture made specifically to your specifications.
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Items where the return request is made after the 7-day return period.
Refunds & Replacements
Once the returned item is received, inspected, and approved:
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A replacement product may be provided, or
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A full or partial refund may be issued where applicable.
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Refunds will be processed through the original payment method or an agreed alternative within 7 working days.
Delivery and Return Shipping Costs
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Delivery fees and return shipping costs are non-refundable for change-of-mind returns, and the customer is responsible for arranging and covering the cost of returning the item.
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Delivery and return costs are fully covered or refunded by us if the return is due to our error (wrong, damaged, or defective product).
How to Request a Return
To request a return or refund, contact us with your order details and photos of the product (if damaged or wrong):
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📞 Phone: 0716 318662
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📧 Email: info@candyfurniture.co.ke
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📍 Location: Utawala After Tripple O’s Hotel, Nairobi